In the Smolensk customs started call center

March 25, 2020 in the Smolensk customs started a call centre to resolve issues associated with the Commission of customs operations in respect of essential commodities and food.

The phone call center: +7(910) 726-89-52.


– daily – from 9:00 to 21:00.

Experts customs will consider petitions of participants of foreign economic activity in the shortest possible time.

In addition we inform that in order to prevent the spread of the new coronavirus infection Smolensk customs recommends that both citizens and participants of foreign economic activities of greater use in written form and electronic services.

Business within the state service is possible to implement by sending a request by post to the head of the Smolensk customs V. O. Easy to address Smolensk customs – 214032, Smolensk, street Lavochkina, d. 105, by e-mail to the email address:

Please notethat the request for a consultation must contain a link to the article 359 of CC of EAEU.

On the website of the Federal customs service you can use the online “Personal Cabinet of the participant of foreign trade activities”, where information services both for individuals and for traders. They provide ample opportunity for information about the status of accounts and debts, Bank guarantees, decisions on classification of goods, the formation of electronic documents, their storage and shipment to the customs authorities, completing forms, statistical reporting and much more.

Chief state customs inspector

public relations V. L. Safonov