In 2019 in the Siberian customs office (STU) received 804 complaints of citizens that by 40.07% more than in 2018 (574 cases), including complaints – 55 (in the 2nd quarter 2018 – 42) applications – 747 (in 2018 532). From foreign citizens received 30 appeals.
Applicants actively used electronic channels for filing complaints. So, for the period of STU received 382 treatment (10 complaints, 372 applications) on the e-mail address, and 339 complaints (28 complaints, 309 applications, 2 offers) via the website STU a Web-server FTS of Russia.
– In General, the topics of the questions that were asked by the citizens, remained: on receipt of clarification on issues of customs clearance of goods and means of transport, tracing of parcels and employment, – said head of Department of documentary maintenance of STU Alla Ryzhkova.
The leadership of STU measures are taken for timely and competent consideration of appeals of citizens. All appeals are considered within the deadline.
Treatment in the STU, people can send by filling out a form on the website of STU in the section “appeals of citizens”, either by e-mail stu_odo@stu.customs.ru that is also taken statements on the record on personal reception to the leadership of STU.
The sample address, the procedure for applying to the STU, the schedule of reception of citizens, addresses, telephone numbers of the customs bodies are also published on the website of STU (www.stu.customs.ru).
In addition, STU has a service information and advice on issues of customs, to seek where possible by phone (383) 319-90-00.
“Trust” STU: (383) 228-12-49.
Department of public relations of STU